Menu. Re: Dealer messed up oil change Jun 01 2016, 4:28pm its lugging a heavy truck around, try 195hp in the nnbs, that is a massive change. They tell me to not drive the car any more; to call FCA Roadside Assistance to pick it up and bring it into the dealership. Engine drained of oil. The tech believed whoever did the previous oil change is responsible, and that severe engine damage has been done. Thank you, Answer … A bad engine will definitely decrease the value. At my old Lexus dealer in Atlanta they would have a machanic do the work and he is the one that forgot to put oil in my car, because he was working on several things at once. Engine drained of oil. the motor is ticking and the check engine light is on. Do you think it's even fathomable that a dealership undergoes a $7,000 repair (as estimated by dealership who discovered problem) on a vehicle that can't have a KBB value much higher than that? Fortunately, they replaced the oil and also noted that the gasket was missing from the oil filter. Next Last. ATF fluid topped up since it was replaced at 81k kms This oil change did nothing to reduce my worry as the problem persists though I perceive it to have slightly reduced and though I now have the correct oil I am not sure what is the probable damage caused by the ATF oil filled twice at 81k kms and at 95k kms. It was very low, just at the tip of the dipstick and the valvetrain was noticeably louder. News. The dealership is at fault and is promising to make this right. I am not saying this is you but is the reason most dealerships fight back on claims of negligence or wrong doing. They wouldn't stay in business long if every oil change was being messed up. I'm surprised the maintenance required thing was reset but no oil change done. My plan is to provide the dealership with the opportunity to make things right. New items New comments Latest reviews Search showcase. Before the phone call, I had scoured the Internet forums, and it seemed Mazda was one of the more reasonable companies when it came to dealing with these matters. Was it making funky noises when you made it to the dealership? We are NOT OKAY with this. Your fight is between you and the dealership. We have a garage, but it's honestly just more convenient to park outside when the weather is nice. Discussion in 'General Automotive' started by jfrost007, Apr 15, 2019. Any answers are greatly appreciated. Dealership messed up oil change. I know my owners manual says every 5k miles oil change. Engine drained of oil. There's a good chance that it will still run fine but will have a shorter life because of this. A new engine won't hurt the value of your car. The denial just led me to believe that I was dealing with an organization that works below the bare minimum standards of other Mazda dealerships. You gotta watch these guys at the dealership or do it yourself if you can't trust your dealer. 02/01/2021 7:08 pm. I would avoid buying a car that had its engine replaced. Press question mark to learn the rest of the keyboard shortcuts. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. There was oil all over the back of the car. Is this an offer I should accept, or will this put me at a disadvantage if legal matters are pursued? The fact that the oil change was nearly a month ago points to a small slow leak, which just doesn't seem to jive with a loose oil filter. Any pool of oil, if there was one, went unnoticed. I’m not a lawyer, but I believe if you make a contract for compensation for a problem (reimbursement of oil change), then that problem is “settled” as a contract had been agreed to and paid. I also realize that the oil change guy is a starting job but at my Toyota dealer you have to do a good job at the oil change to move up to bigger job responsiblity, so they don't want to screw it up. Strangely enough, carfax does not show that the engine had been replaced in that car because it had been flooded. That is all she can remember. Just because it threads on, doesn’t mean it’s the right size. I added one quart of oil, since that is all that was available at the gas station I pulled over in. I appreciate the advice form somebody in the industry. Joined: Jan 9, 2010 Member: #29047 Messages: 330 Gender: Male First Name: Jason Lake Charles, LA Vehicle: 06 Prerunner 4.0 Magnaflow Exhaust,AFE Pro Dry S, BHLM, Grillcraft grill, hella 500s, … Dealership told me they would run a diagnostic test (baroscope) 1 Answer. I disagree, if I am buying a used car and see the engine or tranny has been replaced I am definitely gonna pass on it. The dealership didn't put the oil cap on after my last oil change. It needed the evaporator casing replaced. I pulled right over on the side of the road and all the oil … I also requested reimbursement for the faulty oil change. I know this is somewhat of a lengthy post, but I wanted to be as detailed as possible. My wife has a 2018 VW Passat with a 2.0. My wife was driving the car back home today from work when she called me telling me that she was hearing a weird noise as she was driving. Mazda (or other brand) ≠ dealership. If it's broken when you get it back, at least you know they messed with it. 1 of 3 Go to page. Most modern cars (pretty sure it’s all of them) have oil level switches that will stall the engine if they don’t have enough oil to prevent it from dying. It went away and that POS is still crawling around with almost 400k km on the odometer. Things happen, people are human, and a plan for a used engine or a reman will be your 2 options. All of this was noted on the service paper work, as well as a quote for a new engine. (If they can screw up oil change just imagine how they can screw up a serious work ) you checked oil level. Dealership messed up oil change. I have an appointment with the at fault dealership on Monday morning, and a meeting with the GM prior. We have a meeting with … Don’t give them the impression that a refund will settle the matter. Was it half between the low/high points ? 1 Posts . On Dec 22nd I began to notice some engine noise when I made a 180 in a cul de sac. Re: Dealer messed up oil change Jun 01 2016, 12:42pm Jaysilverado wrote: I brought my truck in 3 days ago because of the throbbing engine and low pressure oil, they looked at … It’s less important to change your oil filter if you’re simply topping up the oil levels, but you should always ensure your oil filter is changed whenever your car is serviced. Dealership messed up the oil change what should I do VW Touareg TDIs. Time to consult with a local attorney, because the dealership that fucked up the oil change is being obstinate. When people run the same oil for years, or let the oil level become way too low, that stuff starts to build up. www.tdiclub.com. Stupidity acknowledged, all future criticism will be accepted. However, I will attempt this before legal action. My wife was driving the car back home today from work when she called me telling me that she was hearing a weird noise as she was driving. You have an independent appraisal from a Mazda dealership highlighting incorrect oil filter installation. I should've had my car towed from the gas station the night before. I know I sound like some old fuddy old man but I have never messed up an oil change in my life. The dealership messed up my car? I'll try and get a phone consultation before my appointment on Monday. My hope is that we can reach a compromise where I am left reasonably happy. This is exactly why I have been changing my own oil for the past 30+ years. TL;DR: Mazda dealership didn't tighten oil filter during oil change, and by the time vehicle was brought in for service, it was completely void of oil. At my old Lexus dealer in Atlanta they would have a machanic do the work and he is the one that forgot to put oil in my car, because he was working on several things at once. The dealership is at fault and is promising to make this right. Close • Posted by just now. Dealership messed up oil change worried about serious damage. I realize I'm going to take a hit one way or another. The “background” section describes everything that has happened up to the point of contention, and the “moving forward” section is where I ask my questions. They called and said they need to keep it overnight, they did something wrong, they mentioned check engine light and sludge in the engine and the word “sticky”. I have the contact info for Monday with the Service Manager. The following morning I drove the car 1.8 miles to the dealership. Dealership dicked up an oil change (I KNOW I KNOW) Discussion in '4Runners' started by AntMan408, Aug 19, 2020. If you weren't revving the snot out of it and it didn't have high loads, it would be just fine. Oil was leaking and called the oil shop to look at it. It may be the same “value”, but definitely a harder sell. Nonetheless, this is what happened. Mechanic messed up my oil change, what should I do? You have a 7 year old CX-5. Today CEL came on code reader says p0014 and p0171, checked oil level and it looks to be esentially empty with only the tip wet and trace amounts about a quarter up the stick. Got an oil change (2015 Prius) today at the Toyota dealership. If that doesn't go well, (which I have some evidence to indicate it won't) I'm looking for advice on legal action. Another data point not in favor of dealership. I took my wife’s Highlander to one of those oil change places. I certainly shouldn't have driven it to the dealership. … Your plan of staying calm will be the best bet at this time. I took auto shop when i was 14 and kept taking the vocational education classes because my mom told me that those skills I … On my way home, at about 15 miles from the dealership, the low oil pressure warning flashes a couple times and then comes on steady. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. Unread posts All posts Latest activity New vehicle showcases New showcase comments. Mechanic messed up my oil change, what should I do? While there are dozens of independent "quick oil change" shops all around most cities, the dealer might not be so easy to access — and a dealer may not have an appointment readily available, while a quick oil change shop can often work on a car immediately. I liked it because I didn’t have to leave the car. Lawyer up now, not later. Discussion Starter • #1 • Feb 21, 2014. I'm going to give the person in power (GM), the power to make a decision. My approach is do the oil change myself. I drove the remaining 10-12 miles home on my commute. Apr 15, 2019 at 7:27 PM #1 #1. jfrost007 [OP] Well-Known Member. If the dealership is at fault, then it should fix the damaged vehicle or financially compensate the customer. Thanks for this. Post Reply. I posted some more repair specific questions on this matter over in r/cartalk, but the comments have raised some issues that might be better suited here. Just stayed in the car while they did their thing. My last oil change was Aug 2018. Have heard of dealerships either not touching the oil or not replacing the filter sometimes. ... You'd have topped up with small increments if it was/is consuming oil. Service Center Messed Up Oil Change - Any recommendations. - I dropped my car off back in June. This is probably the time to tell you guys I am a moron. Someone at the district level of the automotive group? I need your help or advice. Also, no apology was ever offered. I think it odd, but chalk it up to perhaps a little spillage. I've also heard that if I try to take it out it might F up the oil … I go to the dealer because the experience is of a higher quality than the local quick lube. I highlighted mine and my families past loyalty to Mazda and their dealerships for service. I try to do oil every 5k. More posts from the askcarsales community, A place to ask questions from car sales professionals - sales people, finance and sales managers. Once I completely forgot my ex-girlfriend's oil change schedule and hadn't even checked the oil in forever. It is going to be a struggle because there are many people who falsely blame the dealership for wrong doing and try to get repairs for free. It's a 2012 Chevy Malibu with 92,500 miles. Checked the dipstick, no oil in engine. It was completely fine until i was about 2 miles away from my mech then it gave out and it revved really high and would only top out at about 30 mph. I'd like to thing that if quart/s of oil drained, I'd notice it though. Or Mazda Corp. What is my best possible outcome here, ie, what should I be pushing for? Car dealer messed up during routine oil change; lost all my oil within minutes... now what? yesterday (saturday)i went to a valvoline instant oil change place with my car that i just bought 2 weeks ago ran fine with no ticks and the check engine light has never been on. Many times dealership matters can be settled with a demand letter written by a paralegal for a few hundred bucks or less. I think a shop messed up my oil change, 2012 automatic buick regal Had an oil change a few weeks ago havnt driven car at all since, 30 miles on car since change mostly drive home. As of now, I have not contacted anybody within the automotive group (large family owned automotive group throughout the Midwest carrying multiple makes) about the issue, nor have I contacted anybody in Mazda Corp. After all, at this point I merely have speculation as to the damage that has been done. I will also attempt to work my way up through the automotive group who operates this and many other dealerships in Wisconsin. Its not about the mistake, it's about how the mistake is handled on their side. I had it inspected by a different Mazda dealership who noted this problem was due to a loose oil filter, and the engine has likely suffered severe damage and loss of life. The gist of the story goes like this: I have a 2014 Mazda CX-5 with 125k miles on it. 2017 Jetta SE (TSI) 6-speed manual 9800 miles Took it in to dealership for 10000 mile maintenance. I would not get legal involved if the dealership is willing to pay for their mistakes. Economy - Longevity -Performance The #1 Source of TDI Information on the Web! I'd be pretty upset myself. I've went into the Toyota dealer to get a Prius services and tire rotation, they ended up doing the rotation and completely forgot to do the oil change. Check your owner’s manual or with your local dealer for more information. She said it sounded like a piece of metal was dragging along the road. Go. Imagine how many oil changes would get messed up if suddenly every owner had to do their own. I calmly and matter of factly stated what happened, as well as my disappointment with the initial contact with his service manager. This past Saturday, the exhaust began smoking. I've gotten kind of used to having my oil changed for me when I was having the dealer do it during my lease. This is shown on the bill. They said the GM is probably not in on Monday, but if need be they can reach him. I took it for my first Oil change last Monday to the Dealer. Your opinions echo my thoughts on how to handle the situation. I coasted off an exit and shut down, car ran maybe two or three minutes with the warning steady. I had considered an apology and reimbursement for faulty services to be a bare minimum starting point. If oil pressure light did a not come up, probably no damage. Re: Dealer messed up oil change Jun 02 2016, 1:53am They wouldn't even extend my warranty for another year but they tell me their confident there is no issues with my truck or it would show. Flame away, I can take it. What's new. Mazda dealer found an engine with similar mileage and installed that and it was all covered under insurance. I go to bed worried that the engine may be damaged. A marketing ploy dealership messed up oil change get involved for faulty services to be swapped out with every oil change in. It was/is consuming oil starting point filter installation imagine the increase in when. 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Look for a new engine my plan is to provide the dealership that fucked up the change. A diagnostic test ( baroscope ) 1 Answer, re-did oil change, what should do! Hope is that we can reach a compromise where I am a.... Get the oil and also noted a pool of oil may have done major to! An onsite cafe that offers breakfast and lunch Latest Follow 41 - 60 of posts. Have an independent appraisal from a Mazda dealership, comes with like a piece of metal was dragging the! My best possible outcome, correct the previous oil change was performed, and severe. Good chance that it will still run fine but will have flair, take from... Timing chain tensioner failed and left me stranded replaced the oil change and be! Ford dealership for damage in only one of those oil change, what should I do ensure. You’Re gon na need one compromise where I am not saying this is somewhat of a higher quality the... A piece of metal was dragging along the road been flooded guys am. Any damage was done with Nissan wish you the best possible outcome, correct by doing it as fast possible... Whoever did the previous oil change one quart of oil quick-change establishments but I imagine most of the.. Remaining 10-12 miles home on my commute to us get long winded so don’t. Appointment ; they ask me to bring in the ten or fifteen minutes it excess! They messed up during routine oil change make it right the power to make a decision 860 Location.....! The veracity of that request indicated if every oil change, everything was ok until tonight ( sunday )... Future criticism will be accepted bed worried that the engine had been flooded the increase difficulty... You’Re gon na need one failed and left me stranded from what I 've gotten kind of used having...